Technical support

SLCE watermakers assists its partners from decision support to after-sales service.

Decision support

Each case is followed by a single contact who, with the support of the whole SLCE watermakers team, brings technical, commercial or logistical solutions.

The manufacturing process can be evaluated during a visit of the assembly lines and the test bench.

Factory acceptance tests

Prior to shipment, each unit is tested in real conditions on the test bench. All operating parameters are controlled: pressure, flow, salinity…

Upon request, SLCE watermakers provides the vibratory and acoustic measurements of the equipment.

The factory acceptance tests are carried out in the presence of the customers and/or an independent certification body which will guarantee the consistency between the test procedures, the tests carried out and the results obtained.

Documentation

SLCE watermakers provides a complete technical manual with each unit. It contains all the information necessary for installation, use and maintenance: exploded views, detailed maintenance planning and procedures…

Upon request, certificates of calibration, origin, conformity, etc can be provided.

Training

SLCE watermakers proposes customized training, either at the factory or on site, to acquire the necessary knowledge for an autonomous use of the equipment.

These trainings can be adapted to operators, the chief engineers or the technical armament managers.

Commissioning

SLCE watermakers ensures the commissioning of the equipment.

Highly skilled technicians and engineers accompany the rapid handling of the units.

Technical support

At the disposal of the integrator and the user, the technical support service of SLCE watermakers ensures remote assistance, supply of spare parts as well as on-site intervention.

It benefits from a large warehouse of over 10,000 references and a global network of agencies.

So, everywhere and at any time, users of SLCE watermakers equipment are certain to rely on the best advices and a fast and efficient service whose:

  • installation support and commissioning,
  • maintenance support,
  • supply of consumables and spares.